Hospice
First Call Hospice
Hospice in Citrus Heights, California
| Provider details | |
|---|---|
| Address | 6929 SUNRISE BLVD, SUITE 180 |
| City | Citrus Heights |
| State | California |
| ZIP code | 95610 |
| County | SACRAMENTO |
| Phone | (916) 725-2580 |
| CMS certification number (CCN) | 051721 |
| Ownership | For-Profit |
| Certification | Medicare-certified hospice (CMS) |
| Care types | hospice |
| Services offered | hospice care |
| Palliative services basis | Not determinable from the CMS Hospice General Information file (no palliative field); left unset rather than guessed. Hospice records carry this flag when a source shows a palliative program. |
| CMS quality note | CMS publishes hospice quality (HIS/CAHPS) measures per provider in the separate Hospice - Provider Data file; no quality value is carried in the General Information file used for this record, so none is stated here. |
First Call Hospice is in 6929 SUNRISE BLVD, SUITE 180, Citrus Heights, CA 95610. Phone: (916) 725-2580. Ownership: For-Profit. It is a Medicare-certified hospice listed in the CMS Hospice General Information file. CMS HIS composite process measure score: 98.41.
First Call Hospice, founded in 1993 and one of the first free-standing hospices in the Greater Sacramento Area, provides hospice care across the Greater Sacramento Area, El Dorado Hills, and surrounding communities. The agency says its care is comprehensive and personalized — customized to respect each person's circumstances and unique needs — with a team available 24 hours a day, 7 days a week, and it displays a 5-Star Hospice Rating. Its educational resources explain how palliative support addresses pain and other symptoms, emotional and spiritual needs, family involvement in decisions, and advance care planning, so families do not have to navigate the final journey alone. Families can reach the Citrus Heights team at (916) 725-2580.
Quality measures
Source: CMS
| Measure | Score | Reporting period |
|---|---|---|
| Average Daily Census | 100 | 01/01/2024 - 12/31/2024 |
| Care Provided in Home | 19 | 01/01/2024 - 12/31/2024 |
| CHC/GIP provided (% days) | 52 | 01/01/2023 - 12/31/2024 |
| Percent of Patients with Cancer | 17 | 01/01/2024 - 12/31/2024 |
| Percent of Patients with Stroke | 30 | 01/01/2024 - 12/31/2024 |
| Provided Routine Home Care only | No | 01/01/2022 - 12/31/2024 |
| Visits near death (% decedents) | 64 | 01/01/2023 - 12/31/2024 |
| Hospice Care Index Overall Score | 8 | 01/01/2023 - 12/31/2024 |
| Care Provided in Nursing Facility | 0 | 01/01/2024 - 12/31/2024 |
| Percent of Patients with Dementia | 22 | 01/01/2024 - 12/31/2024 |
| Care Provided in All other locations | 0 | 01/01/2024 - 12/31/2024 |
| Gaps in nursing visits (% elections) | 8 | 01/01/2023 - 12/31/2024 |
| Hospice Visits in the Last Days of Life | 44.4 | 01/01/2023 - 12/31/2024 |
| Late live discharges (% live discharges) | 89 | 01/01/2023 - 12/31/2024 |
| Care Provided in Assisted Living Facility | 64 | 01/01/2024 - 12/31/2024 |
| Care Provided in Skilled Nursing Facility | 17 | 01/01/2024 - 12/31/2024 |
| Early live discharges (% live discharges) | 19 | 01/01/2023 - 12/31/2024 |
| Per-beneficiary spending (U.S. dollars $) | 90 | 01/01/2023 - 12/31/2024 |
| Percent of Patients with Other Conditions | 14 | 01/01/2024 - 12/31/2024 |
| Hospice and Palliative Care Pain Screening | 99.47 | 10/01/2024 - 09/30/2025 |
| Care Provided in Inpatient Hospice Facility | 0 | 01/01/2024 - 12/31/2024 |
| Hospice and Palliative Care Pain Assessment | 100.00 | 10/01/2024 - 09/30/2025 |
| Care Provided in Inpatient Hospital Facility | 0 | 01/01/2024 - 12/31/2024 |
| Percent of Patients with Respiratory disease | 4 | 01/01/2024 - 12/31/2024 |
| Hospice and Palliative Care Dyspnea Screening | 100.00 | 10/01/2024 - 09/30/2025 |
| Hospice and Palliative Care Dyspnea Treatment | 100.00 | 10/01/2024 - 09/30/2025 |
| Skilled nursing minutes on weekends (% minutes) | 54 | 01/01/2023 - 12/31/2024 |
| Hospice and Palliative Care Treatment Preferences | 100.00 | 10/01/2024 - 09/30/2025 |
| Burdensome transitions, Type 1 (% live discharges) | 25 | 01/01/2023 - 12/31/2024 |
| Burdensome transitions, Type 2 (% live discharges) | 45 | 01/01/2023 - 12/31/2024 |
| Percent of Patients with Circulatory/heart disease | 15 | 01/01/2024 - 12/31/2024 |
| Provided Routine Home Care and other levels of care | Yes | 01/01/2022 - 12/31/2024 |
| Hospice and Palliative Care Composite Process Measure | 98.41 | 10/01/2024 - 09/30/2025 |
| Beliefs & Values Addressed (if desired by the patient) | 98.94 | 10/01/2024 - 09/30/2025 |
| Nurse care minutes per routine home care days (minutes) | 90 | 01/01/2023 - 12/31/2024 |
| Patient Treated with an Opioid Who Are Given a Bowel Regimen | 100.00 | 10/01/2024 - 09/30/2025 |
| Hospice served at least 1 patient enrolled in Medicare Advantage during one year | Yes | 01/01/2024 - 12/31/2024 |
| Hospice served at least 1 patient with both Medicare and Medicaid coverage during one year | Yes | 01/01/2024 - 12/31/2024 |
| Measure | Score | Reporting period |
|---|---|---|
| EMO_REL_MBV | Not Applicable | |
| Family caregiver survey rating | Not Applicable | |
| The hospice team always communicated well | 83 | |
| The hospice team usually communicated well | 12 | |
| Caregivers rated the hospice agency a 7 or 8 | 6 | |
| The hospice team always provided timely help | 80 | |
| Caregivers rated the hospice agency a 9 or 10 | 91 | |
| The hospice team usually provided timely help | 11 | |
| YES, they would probably recommend the hospice | 7 | |
| Caregivers rated the hospice agency a 6 or lower | 3 | |
| YES, they would definitely recommend the hospice | 91 | |
| The hospice team sometimes or never communicated well | 5 | |
| The hospice team always treated the patient with respect | 94 | |
| The hospice team sometimes or never provided timely help | 9 | |
| The hospice team usually treated the patient with respect | 4 | |
| The patient always got the help they needed for pain and symptoms | 81 | |
| The patient usually got the help they needed for pain and symptoms | 11 | |
| NO, they would probably not or definitely not recommend the hospice | 2 | |
| The hospice team sometimes or never treated the patient with respect | 2 | |
| The hospice team provided the right amount of emotional and spiritual support | 96 | |
| The patient sometimes or never got the help they needed for pain and symptoms | 8 | |
| The hospice team did |not| provide the right amount of emotional and spiritual support | 4 |