The Terraces At Los Altos Health Facility

The Terraces At Los Altos Health Facility is in 373 PINE LANE, Los Altos, CA 94022. Phone: 650-948-8291. Ownership: Non profit - Corporation. CMS rates it 4 out of 5 stars overall (health inspection 3, staffing 5, quality measures 4).

The Terraces at Los Altos is a nonprofit Life Plan Community where skilled nursing and short-stay rehabilitation are offered on the same campus as independent living, assisted living and memory support. Its rehabilitation program is built around personalized plans — including physical, occupational and speech therapy, 24/7 help from licensed and certified professionals, and education for the return home — for older adults recovering from an illness, injury, surgery or hospital stay. Patients stay in private or semi-private suites with restaurant-style dining, landscaped grounds, a pool and fitness center, and a beauty salon and barbershop. CMS inspection and staffing detail: total weighted health survey score 68.000; 0 federal fines totaling $0.00; total nursing staff turnover 44.7%.

Quality measures

Source: CMS · CMS processing date: 2026-10-01

Star ratings and staffing hours
Overall rating	4 of 5
Health inspection rating	3 of 5
Staffing rating	5 of 5
Quality measure rating	4 of 5
Short-stay quality rating	4 of 5
RN staffing hours per resident per day	1.32
Total nurse staffing hours per resident per day	5.59

Inspection results

Source: CMS · processing date 2026-10-01
Rating Cycle 1 Total Health Score	64
Total Weighted Health Survey Score	68.000
Rating Cycle 2/3 Total Health Score	80
Rating Cycle 1 Health Deficiency Score	64
Rating Cycle 2/3 Health Deficiency Score	80
Rating Cycle 1 Standard Survey Health Date	2025-08-01
Rating Cycle 1 Total Number of Health Deficiencies	11
Rating Cycle 2/3 Total Number of Health Deficiencies	15
Rating Cycle 1 Number of Standard Health Deficiencies	11
Rating Cycle 1 Number of Complaint Health Deficiencies	0
Rating Cycle 2/3 Number of Complaint Health Deficiencies	7

Staffing

Source: CMS · processing date 2026-10-01
Nursing Case-Mix Index	1.35426
Registered Nurse turnover	64.3
Nursing Case-Mix Index Ratio	0.96030
Total nursing staff turnover	44.7
Reported LPN Staffing Hours per Resident per Day	1.32844
Reported Licensed Staffing Hours per Resident per Day	2.64492
Number of administrators who have left the nursing home	1
Reported Nurse Aide Staffing Hours per Resident per Day	2.94678
Registered Nurse hours per resident per day on the weekend	1.04322
Total number of nurse staff hours per resident per day on the weekend	4.83013

Penalties

Source: CMS · processing date 2026-10-01
Number of Fines	0
Number of Payment Denials	0
Total Number of Penalties	0
Total Amount of Fines in Dollars	0.00

Ownership

Source: CMS · processing date 2026-10-01
Chain ID	274
Chain Name	HUMANGOOD
Legal Business Name	HUMANGOOD NORCAL
Chain Average QM Rating	4.2
Chain Average Staffing Rating	4.9
Number of Facilities in Chain	17
Chain Average Overall 5-star Rating	4.5
Chain Average Health Inspection Rating	3.6
Provider Changed Ownership in Last 12 Months	N

Occupancy and payer mix

Source: CMS · processing date 2026-10-01
Abuse Icon	N
High Performing Icon	N
With a Resident and Family Council	Resident
Average Number of Residents per Day	27.8
Automatic Sprinkler Systems in All Required Areas	Yes
Most Recent Health Inspection More Than 2 Years Ago	N