Hollenbeck Palms

Hollenbeck Palms is in 573 S. BOYLE AVE., Los Angeles, CA 90033. Phone: 213-263-6195. Ownership: Non profit - Corporation. CMS rates it 3 out of 5 stars overall (health inspection 3, staffing 4, quality measures 4).

Hollenbeck Palms is a nonprofit Continuing Care Retirement Community in Los Angeles that has served the Greater Los Angeles area for more than 135 years, on a secure, gated eight and a half acre garden campus. Residents live in elegant apartments, including one- and two-bedroom independent living homes with chef-prepared meals, and can age in place by moving to Assisted Living, the Memory Enhancement Center, or Health Care Center skilled nursing services on the same campus as their needs change. Life on campus includes two dining venues, a full gym with daily exercise classes, Tai Chi and stretching classes, an Art Studio with watercolor and ceramic classes, and frequent live concerts. The site says residents choose from several CCRC contract options with different entrance-fee structures and predictable monthly rates, and it invites visitors to schedule a tour and complimentary lunch. CMS inspection and staffing detail: total weighted health survey score 95.000; 0 federal fines totaling $0.00; total nursing staff turnover 26.1%.

Quality measures

Source: CMS · CMS processing date: 2026-10-01

Star ratings and staffing hours
Overall rating	3 of 5
Health inspection rating	3 of 5
Staffing rating	4 of 5
Quality measure rating	4 of 5
Long-stay quality rating	2 of 5
Short-stay quality rating	5 of 5
RN staffing hours per resident per day	0.55
Total nurse staffing hours per resident per day	4.28

Inspection results

Source: CMS · processing date 2026-10-01
Rating Cycle 1 Total Health Score	88
Total Weighted Health Survey Score	95.000
Rating Cycle 2/3 Total Health Score	116
Rating Cycle 1 Health Deficiency Score	88
Rating Cycle 2/3 Health Deficiency Score	116
Rating Cycle 1 Standard Survey Health Date	2025-12-12
Rating Cycle 1 Total Number of Health Deficiencies	14
Rating Cycle 2/3 Total Number of Health Deficiencies	18
Rating Cycle 1 Number of Standard Health Deficiencies	9
Rating Cycle 1 Number of Complaint Health Deficiencies	5
Rating Cycle 2/3 Number of Complaint Health Deficiencies	5

Staffing

Source: CMS · processing date 2026-10-01
Nursing Case-Mix Index	1.30884
Registered Nurse turnover	40.0
Nursing Case-Mix Index Ratio	0.92809
Total nursing staff turnover	26.1
Reported LPN Staffing Hours per Resident per Day	0.93672
Reported Licensed Staffing Hours per Resident per Day	1.48933
Number of administrators who have left the nursing home	1
Reported Nurse Aide Staffing Hours per Resident per Day	2.79047
Registered Nurse hours per resident per day on the weekend	0.37868
Total number of nurse staff hours per resident per day on the weekend	4.03070

Penalties

Source: CMS · processing date 2026-10-01
Number of Fines	0
Number of Payment Denials	0
Total Number of Penalties	0
Total Amount of Fines in Dollars	0.00

Ownership

Source: CMS · processing date 2026-10-01
Legal Business Name	HOLLENBECK PALMS
Provider Changed Ownership in Last 12 Months	N

Occupancy and payer mix

Source: CMS · processing date 2026-10-01
Abuse Icon	N
High Performing Icon	N
With a Resident and Family Council	Resident
Average Number of Residents per Day	51.7
Automatic Sprinkler Systems in All Required Areas	Yes
Most Recent Health Inspection More Than 2 Years Ago	N