Nursing home / skilled nursing
Webster House
Nursing home / skilled nursing in Palo Alto, California
Checked October 31, 2026
| Provider details |
|---|
| Address | 437 WEBSTER STREET |
| City | Palo Alto |
| State | California |
| ZIP code | 94301 |
| County | Santa Clara |
| Phone | 650-328-3300 |
| CMS certification number (CCN) | 555156 |
| Ownership | Non profit - Corporation |
| Certified beds | 145 |
| Certification | Medicare and Medicaid |
| First approved for Medicare/Medicaid | June 8, 1983 |
| Located in a hospital | N |
| Continuing care retirement community | Y |
| Care types | skilled nursing, rehab services |
| Services offered | skilled nursing care, rehabilitation services |
Webster House is in 437 WEBSTER STREET, Palo Alto, CA 94301. Phone: 650-328-3300. Ownership: Non profit - Corporation. CMS rates it 5 out of 5 stars overall (health inspection 5, staffing 5, quality measures 4). CMS inspection and staffing detail: total weighted health survey score 32.000; 0 federal fines totaling $0.00; total nursing staff turnover 20.0%.
Quality measures
Source: CMS · CMS processing date: 2026-10-01
| Star ratings and staffing hours |
|---|
| Overall rating | 5 of 5 |
| Health inspection rating | 5 of 5 |
| Staffing rating | 5 of 5 |
| Quality measure rating | 4 of 5 |
| Long-stay quality rating | 4 of 5 |
| Short-stay quality rating | 4 of 5 |
| RN staffing hours per resident per day | 1.02 |
| Total nurse staffing hours per resident per day | 4.83 |
Inspection results
| Source: CMS · processing date 2026-10-01 |
|---|
| Rating Cycle 1 Total Health Score | 16 |
| Total Weighted Health Survey Score | 32.000 |
| Rating Cycle 2/3 Total Health Score | 80 |
| Rating Cycle 1 Health Deficiency Score | 16 |
| Rating Cycle 2/3 Health Deficiency Score | 80 |
| Rating Cycle 1 Standard Survey Health Date | 2025-01-30 |
| Rating Cycle 1 Total Number of Health Deficiencies | 3 |
| Rating Cycle 2/3 Total Number of Health Deficiencies | 15 |
| Rating Cycle 1 Number of Standard Health Deficiencies | 2 |
| Rating Cycle 1 Number of Complaint Health Deficiencies | 1 |
| Rating Cycle 2/3 Number of Complaint Health Deficiencies | 0 |
Staffing
| Source: CMS · processing date 2026-10-01 |
|---|
| Nursing Case-Mix Index | 1.22758 |
| Registered Nurse turnover | 26.7 |
| Nursing Case-Mix Index Ratio | 0.87047 |
| Total nursing staff turnover | 20.0 |
| Reported LPN Staffing Hours per Resident per Day | 1.12299 |
| Reported Licensed Staffing Hours per Resident per Day | 2.14596 |
| Number of administrators who have left the nursing home | 1 |
| Reported Nurse Aide Staffing Hours per Resident per Day | 2.68094 |
| Registered Nurse hours per resident per day on the weekend | 0.72984 |
| Total number of nurse staff hours per resident per day on the weekend | 3.76720 |
Penalties
| Source: CMS · processing date 2026-10-01 |
|---|
| Number of Fines | 0 |
| Number of Payment Denials | 0 |
| Total Number of Penalties | 0 |
| Total Amount of Fines in Dollars | 0.00 |
Ownership
| Source: CMS · processing date 2026-10-01 |
|---|
| Chain ID | 229 |
| Chain Name | FRONT PORCH |
| Legal Business Name | FRONT PORCH COMMUNITIES AND SERVICES |
| Chain Average QM Rating | 4.4 |
| Chain Average Staffing Rating | 4.9 |
| Number of Facilities in Chain | 9 |
| Chain Average Overall 5-star Rating | 4.8 |
| Chain Average Health Inspection Rating | 4.3 |
| Provider Changed Ownership in Last 12 Months | N |
Occupancy and payer mix
| Source: CMS · processing date 2026-10-01 |
|---|
| Abuse Icon | N |
| High Performing Icon | N |
| With a Resident and Family Council | Both |
| Average Number of Residents per Day | 61.2 |
| Automatic Sprinkler Systems in All Required Areas | Yes |
| Most Recent Health Inspection More Than 2 Years Ago | N |
